Please browse our FAQ's below by using the links to answer any
questions you might have. If you can’t find the answer to your questions below
or in the TrueThinker Guide,
please feel free to contact
us.
1. Setup
- Why should I import my favorites/bookmarks?
- How do I import my favorites/bookmarks from my web browser?
- Why should I download the TrueThinker Toolbar?
- How do I download the TrueThinker Toolbar?
- Why would I want to make TrueThinker my home page?
- How do I make TrueThinker my home page?
2. Toolbar
- What does the TrueThinker icon do on the Toolbar?
- What does the search field do on the Toolbar?
- How do I add a site to TrueThinker?
- What are My Hot Links?
- How do I add a Hot Link?
- What is Quick Add?
- How does TrueThinker know which category to put my links in?
- How can I see where TrueThinker saved my links?
- How do I move a previously Quickly Added link into a new category?
- How can I make Quick Add more accurate?
3. My TrueThinker
- What is a module?
- What are the icons at the top of every module?
- Can I move modules around on My TrueThinker?
- How do I restore a module I deleted?
- What is the My Messages module?
- How do I Manage My RSS Feeds?
- What is the add link module?
4. My Knowledge Bank
- How do I create categories?
- How do I change my categories?
- How do I view detailed information about my links?
- What is the cached version of a site?
- How do I manage my links?
- How do I restore a link I deleted?
- How do I change a document I’ve already uploaded?
5. My Communities
- How do I start a new community?
- I found a community that I want to join but it is labeled "Private". How can I join?
- How do I add links to a community?
- How do I invite members to join my community?
- How do I share a file or photo with a community?
1. Setup
- Why should I import my favorites/bookmarks?
If you want to organize and categorize your links, importing your favorites or bookmarks into My Knowledge Bank is an easy and convenient way to do it. It also provides an excellent and easy way to start building your KnowledgeBank through the Add Link and Quick Add buttons on the toolbar.
Return to top
- How do I import my favorites/bookmarks from my web browser?
You can import you favorites or bookmarks any time you want simply by going to My Account, selecting Import
your Bookmarks, and following the instructions provided on that page.
Return to top
- Why should I download the TrueThinker Toolbar?
The TrueThinker Toolbar allows you to effortlessly save any and all sites you find
interesting with even a single click. The toolbar is essential to quick additions which are
the basis of TrueThinker’s intelligent organization.
Return to top
- How do I download the TrueThinker Toolbar?
You can download the toolbar anytime you want simply by going to My Account, selecting
Download the TrueThinker Toolbar, and following the instructions provided on
that page.
Return to top
- Why would I want to make TrueThinker my home page?
Making TrueThinker your home page allows you to quickly access all the sites you visit during the day. It gives you one-click access to email, news, or any sites you’ve saved, and it saves you the trouble of remembering web addresses.
Return to top
- How do I make TrueThinker my home page?
You can make TrueThinker your homepage anytime you want simply by going
to My Account, and
selecting Make TrueThinker your homepage.
Return to top
2. Toolbar
- What does the TrueThinker icon do on the Toolbar?
It provides you quick access back to TrueThinker and all of the
information you saved there. Also, if you click on the drop down arrow to the
right of the TrueThinker logo you will see a drop down list of your favorite
sites that we call My Hot Links.
Return to top
- What does the search field do on the Toolbar?
Using the search field on the TrueThinker Toolbar allows you to continually
search and add to your Knowledge Bank while you work or play on-line. You can search
via Google, MSN, Yahoo or within your Knowledge Bank or Communities – or use all of
them to see what additional information is brought back to you!
Return to top
- How do I add a site to TrueThinker?
To save a site you’re visiting, simply click Add Link on the TrueThinker Toolbar and choose the category in which you want the web page to be saved. Alternatively, you can click Quick Add, and TrueThinker will automatically decide which category to put the file in for you based on your previous organization selection.
You can also manually enter the site address from
My TrueThinker using the Add Link module. You can choose the category yourself, or select Quick Add to have
TrueThinker auto-categorize for you.
Return to top
- What are My Hot Links?
My Hot Links are shortcuts so you can quickly navigate to your most
frequently visited sites. Hot Links are available on your Toolbar as a drop
down for easy and quick access or as a module on My TrueThinker.
Return to top
- How do I add a Hot Link?
When you save a site to TrueThinker using the add link button, just check
“Add to My Hot Links” and click save information. Also, you can find an item in your
Knowledge Bank and click “Make a Hot Link” next to it.
Return to top
- What is Quick Add?
Quick Add allows you to save any site to TrueThinker with just one click; TrueThinker will take care of the rest. It saves the page you were looking at and decides how to categorize it after learning how you previously organized your categories.
Return to top
- How does TrueThinker know which category to put my links in?
TrueThinker compares the document to all of the files which you've
already saved in your categories. It looks at category names and keywords, the
text and your descriptions of sites you've already saved, and compares that to
the text of the site you Quickly Added.
Return to top
- How can I see where TrueThinker saved my links?
Click here. You can quickly view your saved links
from the Quick Add drop down on the Toolbar, or by clicking the View Quickly
Added Items link at the top of the My Knowledge Bank tab.
Return to top
- How do I move a Quickly Added link into a new category?
You can move this file to a new category directly from the Quickly Added Items page or
by selecting Move To. This will allow you to choose a different category.
Remember, the more you use TrueThinker the more accurate it will get.
Return to top
- How can I make Quick Add more accurate?
Just like a human, TrueThinker can have trouble deciding whether a file about a wine tour in Italy belongs in a Travel category or a Gourmet category. If you create categories with their own topics and are consistent about putting files there, TrueThinker will learn from you. The more you use TrueThinker and save files in well organized categories, the more accurate it will become.
Return to top
3. My TrueThinker
- What is a module?
A module is a functional unit on My TrueThinker. You can choose which components of the
page you want to see and how you want them arranged.
Return to top
- What are the icons at the top of every module?
At the top of each module you will see three icons: ?, which links directly to information about the module; +/-, which expands or collapses the entire module; and x, which closes the module and puts it back on the Add/Restore Content list.
Return to top
- Can I move modules around on My TrueThinker?
Yes. TrueThinker wants you to be able to customize your homepage for your individual style. We have made every module on this page movable with a simple drag-and-drop feature.
Return to top
- How do I restore a module that I previously deleted?
Go into the Add/Restore Content Module. Simply click on the desired
section within Add/Restore Content and it will be re-populated onto your space.
Return to top
- What is the My Messages module?
The My Messages module is the location where you will receive system
notifications and messages about your activities within TrueThinker and its
communities.
Return to top
- How do I Manage My RSS Feeds?
In order to help you find the information you want in one place on TrueThinker,
we have supplied a list of RSS news feeds from which you can choose. My RSS
Feeds is where you will find the news to which you subscribed. If you
would like to set up RSS feeds, simply locate the My RSS Feeds module on My
TrueThinker and click Manage
RSS Feeds at the bottom. You can add or delete news feeds at any time by
selecting items from this screen.
Return to top
- What is the add link module?
The Add Link module allows you to manually enter sites into your KnowledgeBank. This is particularly helpful if you are on a computer without the TrueThinker toolbar because you can still save the sites you find into your Knowledge Bank and Communities.
Return to top
4. My Knowledge Bank
- How do I create categories?
From the initial window of My Knowledge Bank you will see an option to add a
top level category. Additionally, next to each existing category you will see an option
to add a sub-category. You can also add a sub-category on the fly, as you are
saving a site, if an appropriate category doesn’t already exist.
Return to top
- How do I change my categories?
The initial window of My KnowledgeBank offers you an option to add a top-level category. Additionally, next to each existing category is an option to add a sub-category. You can also add a category on the fly, as you are saving a site, if an appropriate category doesn’t already exist.
Return to top
- How do I view detailed information about my links?
Next to the title of each item in your Knowledge Bank you will see a plus sign.
If you click this the item will expand and you will see a snippet of the text from the
site, the URL, and a link to a cached version of the page created when you
saved the site. You will also see your various options for managing links.
Return to top
- What is the cached version of a site?
The cached version of a site is a copy of the text from that site on the day you
saved it. This will be available even if the original site goes offline. This is
the text we use when you search your Knowledge Bank. If you want to update the
searchable text, you can select how often we revisit the site (daily, weekly,
or monthly) from the edit menu.
Return to top
- How do I manage my links?
When you have expanded a link in My Knowledge Bank, you can edit, move, share,
delete or make it into a hot link. You can also select the checkbox to the right of the
title and select an option from the drop-down menu in the upper right portion of
that page.
Return to top
- How do I restore a link I deleted?
Go into the Trash Module. Simply click on the desired link within Trash
and it will be re-populated onto your space.
Return to top
- How do I change a document I’ve already uploaded?
You must download the document to your desktop, make your changes,
then upload it to TrueThinker again.
Return to top
5. My Communities
- How do I start a new community?
Click on the My Communities tab. Then click on the link that reads
Create A New Community. Follow the instructions on the screen.
Return to top
- I found a community that I want to join but it is labeled "Private". How can I join?
Click on the community link. At the prompt, select Join This Community.
Your request to join will be sent to the moderator, at which point he/she will
determine if you are qualified to join.
Return to top
- How do I add links to a community?
Select the links you would like to share from a category or from search results. From the drop down menu above, choose the action Share. You will be prompted to select a community with which you can share these links.
Return to top
- How do I invite members to join my community?
Simply click on the community that you would like to populate. Then
choose Invite Someone To Join. You will enter their email address and
TrueThinker will send out an emailed invitation on your behalf.
Return to top
- How do I share a file or photo with a community?
You can choose to share a file or photo as you upload it. If you’ve already uploaded a file, simply select it in your KnowledgeBank and select share. If you’ve already uploaded a photo, find the photo in your photo album, choose edit, then select the community with which you would like to share it.
Return to top
|